Ulliance Well-Being Blog

12 Questions You Should Ask Your EAP Provider

Posted by Ulliance on Aug 30, 2018 2:50:12 PM

Not all Employee Assistance Programs are created equal, so it is a good idea to understand what you are really getting with your program.

Discover the Ulliance Difference

Q. 1)  What type of training or degrees do the people taking my employees' calls have?
A. Ulliance clinicians have Master's degrees.

Q. 2)  Do intake personnel work for the EAP provider, or are they outsourced?
A. Ulliance intake personnel work at Ulliance; they are NOT outsourced.

Q. 3)  Are counselors available 24/7?
A. Ulliance counselors are always there to help — 24/7.

Q. 4)  What type of assistance is available if we have a critical incident?
A. Critical Incident Stress Debriefings are included in the Ulliance EAP — 24/7.

Q. 5)  Does the provider offer counseling and referrals only, or also manager training on how to spot an employee in crisis?
A.   Ulliance offers a "Smart Manager" webinar series all year long on various topics.

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Q. 6)  Is manager training included in the package, or do we pay for this separately?
A.  It is included in the Ulliance EAP package.

Q. 7)  Does the EAP provider offer a separate wellness program with employee access to wellness coaches?
A. Ulliance has wellness coaches in house that are available telephonically or via skype.

Q.  8)   Does the EAP provider offer a separate wellness program that features webinars or lunch and learns?
A.  The Ulliance Life Advisor Wellness has many programs & challenges to choose from.

Q. 9)   Does the EAP have experience servicing clients  in my industry?
A. Ulliance services virtually every industry from municipalities to manufacturing. 

Q. 10)   Does the EAP provide a dedicated Account Manager that we can call with questions?
A. Ulliance has dedicated Account Managers that provide — support, orientations & consultations.

Q. 11) Does the EAP provide reporting on a regular basis?
A.  Ulliance offers custom, quarterly reporting to all of their client partners.

Q. 12) Will my EAP provider help us in communicating benefits to employees?
A. Ulliance utilizes posters, flyers, e-newsletters, webinars and an EAP app to promote utilization.

Connect with Ulliance

Does your EAP offer a strong return on investment? How about your wellness, training or career transition programs?

Investing in the right EAP or Wellness Program to support your employees will help them and help you. Visit www.ulliance.com, or call 866.648.8326.

The Ulliance Employee Assistance Program can address the
following issues:

• Stress about work or job performance
• Crisis in the workplace
• Conflict resolution at work or in one’s personal life
• Marital or relationship problems
• Child or elder care concerns
• Financial worries
• Mental health problems
• Alcohol/substance abuse
• Grief
• Interpersonal conflicts




Topics: employee assistance program, EAP

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